As a Registered Training Organisation (RTO) you will know that the Standards in place that governs how RTOs operate in Australia are numerous and complex.
Complying may seem arduous at the time, but the Standards mostly ensure each organisation has effective business practices which makes for smoother day-to-day operating.
One factor that is largely overlooked in a lot of organisations is the benefits (and necessity) of good communication.
As part of the governance system, the Standards for RTOs 2015 have included a clause that requires RTOs to stay up-to-date with legislative and regulatory changes, as well as take responsibility for communicating those changes to their clients and all members of their staff:
8.6. The RTO ensures its staff and clients are informed of any changes to legislative and regulatory requirements that affect the services delivered.
When something changes that impacts your organisation, how does your organisation communicate that to your staff?
Is everyone kept in the loop?
What happens when somebody misses information about an important change?
By establishing clear change policies for your organisation, you set clear expectations for how your organisation will monitor changes, review and update legislative and regulatory requirements, and, most importantly, keep everyone informed of the changes to your organisation.
An organisation that communicates effectively runs more efficiently than those that don’t.